Terms and conditions

DIGITALANCE
Website: www.digitalance.in
Owner: DIGITALANCE – Digital Marketing Agency, Kolkata
Address: 105, 1st Floor, 17, Goenka Lane, Sir Hari Ram Goenka St, Near Prakash Masala, Kolkata, West Bengal 700007
Contact Email: info@digitalance.com
1. Acceptance of Terms
By accessing or using www.digitalance.in (“Website”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website or services.
2. Services Provided
DIGITALANCE offers digital marketing services, including but not limited to:
Social Media Marketing
Google Ads Management
SEO & SEM
Website Development
Branding & Creative Services
Content Creation
Online Reputation Management
Email Marketing and Automation
Training & Consultation
We reserve the right to modify, add or remove services at any time.
3. Eligibility
By using our Website or services, you confirm that you are at least 14 years old and capable of entering into legally binding agreements.
4. Use of Website
You agree NOT to:
Use the website for any unlawful purpose
Try to hack, damage, or interfere with the website
Copy or reuse content without permission
Attempt unauthorized access to our internal systems
Violation may result in restricted access or legal action.
5. Payment Terms
For online payments or service invoices:
All payments must be made in Indian Rupees (INR).
Services are activated only after full or agreed advance payment.
Payments made are non-refundable, unless otherwise specified in a service-specific agreement.
DIGITALANCE is not liable for payment failures caused by third-party payment gateways.
6. Service Delivery
Timelines for project completion depend on:
Client response time
Availability of required information
Scope of work
Delays in providing content, approvals, or information may extend delivery timelines.
7. Client Responsibilities
Clients agree to:
Provide accurate information, content, and data
Provide timely approvals
Not upload or share illegal, hateful, or copyrighted material
Use services ethically and legally
DIGITALANCE is not responsible for losses caused by incomplete or incorrect client data.
8. Intellectual Property Rights
All website content (text, graphics, designs, videos, and branding) is owned by DIGITALANCE.
You may not copy, reproduce, distribute, or use our content without written permission.
Content, designs, or creatives provided by DIGITALANCE remain the agency’s intellectual property unless agreed otherwise in writing.
9. Third-Party Tools & Integrations
Our website uses third-party tools such as:
Google Analytics
Facebook Pixel
Payment Gateways
Email Marketing Tools
DIGITALANCE is not responsible for issues or data breaches caused by third-party tools.
10. Limitation of Liability
DIGITALANCE is not liable for:
Loss of data
Loss of revenue or business
Website downtime
Errors caused by third-party platforms (Meta, Google, hosting, payment gateway)
Our maximum liability shall not exceed the total amount paid by the client for the services.
11. Refund & Cancellation
Unless specified in a separate contract:
All payments are non-refundable.
No refunds for partially used services.
Paid subscriptions, digital deliverables, or ad budgets cannot be refunded.
12. User-Generated Content
Any content submitted through forms, messages, or uploads must be legal and original. DIGITALANCE may remove content at its discretion.
13. Privacy & Data Protection
Your data is collected and used according to our Privacy Policy.